/* Customer-first opening: one promise, a real setting, a clear next action. */
.site-flow .customer-hero {padding-top:48px}
.customer-opening{display:grid;grid-template-columns:1.3fr 1fr;gap:7%;align-items:end;margin-bottom:35px}

.site-flow .customer-hero h1{font:600 clamp(54px,6.4vw,92px)/1.04 Inter,Arial,sans-serif;letter-spacing:-.045em;margin:0;text-wrap:initial}
.site-flow .customer-hero h1>span{color:#ad4828;white-space:nowrap}
.customer-intro .customer-promise{font-size:23px;font-weight:550;line-height:1.4;letter-spacing:-.025em;color:#203f30;margin-bottom:15px}
.customer-intro>p:not(.customer-promise){font-size:16px;line-height:1.65;color:#4d6055;margin-bottom:23px}
.customer-actions{display:flex;gap:24px;align-items:center;flex-wrap:wrap}
.customer-actions .button{padding:14px 18px;gap:20px;min-height:50px}
.customer-how{display:flex;align-items:center;gap:14px;min-height:48px;text-decoration:none;font-size:14px;font-weight:550;border-bottom:1px solid #a4b19b}
.customer-how>svg,.customer-scene figcaption a>svg{width:20px;height:20px;stroke:currentColor;stroke-width:1.5;transform:rotate(90deg);flex-shrink:0}
.customer-how:hover{color:#ad4828;border-color:currentColor}
.customer-scene{position:relative;overflow:hidden;background:#18362c;border-radius:5px 5px 0 0}
.customer-scene>img{height:510px;object-position:50% 53%}
.customer-scene figcaption{display:flex;justify-content:space-between;align-items:center;gap:25px;background:#173d30;color:#f7f5ee;padding:21px 27px}
.customer-scene figcaption>div{display:flex;align-items:center;gap:16px;font-size:15px;line-height:1.55}
.customer-scene figcaption .icon{width:28px;height:28px;color:#d7ed9e}
.customer-scene figcaption strong{font-weight:600}
.customer-scene figcaption a{display:flex;align-items:center;gap:14px;font-size:13px;text-decoration:none;white-space:nowrap;min-height:40px;color:#d7ed9e}
.customer-scene figcaption a:hover{text-decoration:underline}
.customer-scope{display:flex;justify-content:space-between;gap:36px;margin-top:16px}
.customer-scope p{font-size:12px;line-height:1.65;color:#536455;margin:0}
.customer-scope p:last-child{max-width:390px;text-align:right}
/* Evidence has a clear unit, meaning, date and source. */
.site-flow .customer-purpose{display:grid;grid-template-columns:1fr 1fr;gap:12%;align-items:center;padding-block:80px}
.customer-purpose .purpose-intro h2{font-size:clamp(43px,4.7vw,66px);margin-bottom:23px}
.customer-purpose .purpose-intro>p:last-child{font-size:18px;line-height:1.65;max-width:390px;color:#4d6055;margin:0}
.outage-evidence{border-left:1px solid #cbd3c2;padding-left:36px}
.outage-evidence .evidence-kicker{font-size:12px;color:#52634f;margin-bottom:17px}
.outage-evidence h3{font-size:clamp(34px,3.3vw,46px);letter-spacing:-.035em;line-height:1.15;margin-bottom:9px}
.outage-evidence .evidence-explanation{font-size:17px;color:#2c4a36;line-height:1.5;margin-bottom:20px;max-width:340px}
.outage-bar{height:12px;background:#dce2d1;border-radius:2px;overflow:hidden}
.outage-bar>span{display:block;height:100%;background:#ad4828}
.outage-legend{display:flex;justify-content:space-between;gap:15px;font-size:12px;line-height:1.5;color:#52634f;margin-top:9px}
.outage-legend strong{font-weight:600;color:#954022}
.outage-evidence .evidence-meaning{font-size:15px;line-height:1.65;margin:22px 0 19px;color:#3e5546}
.evidence-source{display:flex;gap:10px 22px;flex-wrap:wrap;font-size:12px;line-height:1.6}
.evidence-source a:first-child{display:inline-flex;gap:8px;align-items:center}
.evidence-source svg{width:16px;height:16px;stroke:currentColor;stroke-width:1.5}
.outage-evidence .evidence-scope{font-size:12px;line-height:1.65;color:#596a5a;margin:13px 0 0;max-width:450px}
/* A customer journey closes the story, rather than a site-expansion diagram. */
.site-flow .customer-closing h2{font-size:clamp(60px,6.5vw,91px);line-height:1.05}
.customer-journey{text-align:left;grid-column:1/-1;list-style:none;padding:0;margin:28px 0 0;display:grid;grid-template-columns:repeat(3,1fr);gap:36px}
.customer-journey li{position:relative;border-top:1px solid #799071;padding-top:23px}
.customer-journey .journey-number{position:absolute;right:0;top:24px;font-size:12px;color:#b9cb9c}
.customer-journey .icon{color:#d7ed9e;width:28px;height:28px;margin-bottom:23px}
.customer-journey h3{font-size:22px;font-weight:550;letter-spacing:-.025em;color:#f6f5e9;margin-bottom:10px}
.customer-journey p{font-size:15px;color:#d0ddc6;line-height:1.6;max-width:310px;margin:0}
.customer-closing .closing-boundary{grid-column:1/-1}
@media(max-width:1000px) and (min-width:721px){
.customer-opening{grid-template-columns:1.1fr 1fr;gap:5%}
.site-flow .customer-hero h1{font-size:clamp(47px,6.3vw,64px)}
.customer-intro .customer-promise{font-size:20px}
.desktop-break{display:none}
.customer-intro>p:not(.customer-promise){font-size:14px}
.customer-actions{gap:16px}.customer-actions .button{font-size:13px;padding:12px 14px;gap:13px}
.customer-how{font-size:13px}.customer-scene>img{height:440px}
.site-flow .customer-purpose{gap:6%}.outage-evidence{padding-left:25px}
}
@media(max-width:720px){
.site-flow .customer-hero{padding-top:27px}
.customer-opening{display:block;margin-bottom:25px}

.site-flow .customer-hero h1{font-size:clamp(43px,11.8vw,76px);line-height:1.06;letter-spacing:-.04em}
.customer-intro{margin-top:24px}.customer-intro .customer-promise{font-size:21px;line-height:1.4;margin-bottom:13px;max-width:360px}
.desktop-break{display:none}.customer-intro>p:not(.customer-promise){font-size:15px;line-height:1.65;margin-bottom:19px}
.customer-actions{gap:21px}.customer-actions .button{font-size:13px;padding:13px 15px;gap:14px;min-height:49px}
.customer-how{font-size:13px;gap:10px;min-height:46px}
.customer-scene{margin-inline:calc(-1 * var(--gutter));border-radius:0}
.customer-scene>img{height:350px;object-position:59% 50%}
.customer-scene figcaption{padding:18px var(--gutter);display:block}
.customer-scene figcaption>div{font-size:14px;gap:14px;align-items:center;max-width:380px}
.customer-scene figcaption strong{display:block}.customer-scene figcaption a{margin-top:10px;margin-left:42px;min-height:40px}
.customer-scope{display:block;margin-top:15px}.customer-scope p{font-size:12px}.customer-scope p:last-child{text-align:left;margin-top:7px;max-width:400px}
.site-flow .customer-purpose{display:block;padding-block:45px}
.customer-purpose .purpose-intro h2{font-size:43px;margin-bottom:18px}
.customer-purpose .purpose-intro>p:last-child{font-size:16px;max-width:400px}
.outage-evidence{border-left:0;border-top:1px solid #cbd3c2;padding:25px 0 0;margin-top:30px}
.outage-evidence h3{font-size:37px}.outage-evidence .evidence-kicker{margin-bottom:16px}
.outage-evidence .evidence-explanation{font-size:16px;margin-bottom:18px}
.outage-legend{font-size:12px}.evidence-source{font-size:12px;gap:12px 20px}
.outage-evidence .evidence-scope{font-size:12px}
.site-flow .customer-closing h2{font-size:clamp(46px,12vw,70px)}
.customer-journey{display:block;margin-top:18px}.customer-journey li{padding:24px 0 24px 47px}
.customer-journey .icon{position:absolute;left:0;top:25px;width:26px;height:26px}
.customer-journey .journey-number{top:24px}.customer-journey h3{font-size:21px;padding-right:27px;margin-bottom:9px}
.customer-journey p{font-size:15px;max-width:340px}
}
@media(max-width:360px){.site-flow .customer-hero h1{font-size:39px}.customer-intro .customer-promise{font-size:20px}.customer-actions{gap:8px}.customer-how{font-size:12px}.customer-actions .button{font-size:12px;gap:10px}.customer-scene>img{height:320px}}
@media print{.customer-scene>img{height:auto}.customer-scene figcaption{background:white;color:#173d30}.customer-journey p,.customer-journey h3{color:#173d30}.customer-opening{break-inside:avoid}}